Idyll happily ships worldwide, and regularly works with couples and customers on every continent. All items ship from our studio in Vancouver's historic Gastown district.
Handmade paper orders take 1-3 business days to leave our studio. If you are working on a tight schedule, feel free to send us an email and we'll be happy to get your order out more quickly!
Additional duties and taxes may be charged by your local customs authorities, and are not included in your order total. We encourage you to research what fees may be in place in your state or country.
For stock papers, we gladly accept returns of unused, undamaged items within 14 days of product delivery. Kindly note that we do not refund return shipping costs.
Due to the made-to-order nature of custom, designed, or printed goods, we are unable to accept returns or exchanges on these items. Should you have any concerns or questions about your finished pieces, please don't hesitate to contact us via email. We'll do everything possible to make things right.
Design Services & Wedding Goods
How far in advance should I place my order?
Can I request samples?
Are you able to accommodate rush orders?
Can I make changes to my wedding stationery order after it's been placed?
What kind of papers do you use?
What printing methods do you use?
What aspects of the stationery can be personalized?
What if I'd like to customize the stationery further?
Do you contribute stationery for editorials, styled shoots or collaborations?
Are my wedding stationery items eligible for return?
What if I need to cancel my wedding stationery order?
The Handmade Paper Shop & Print Services
How long does it take for my handmade paper order to ship?
What are the turnaround times for print services?
Are you able to accommodate rush orders on print services?
Can you create custom paper colors or sizes?
Can I return my goods after I receive them?
How can I see the available colors before ordering?
How are your cards and envelopes made?
What kind of handmade variations can be expected?