Are the papers made from recycled materials?
Yes! Our handmade papers are crafted from 100% recycled cotton.

How long does it take for my handmade paper order to ship?
Our blank in-stock papers ship within 1-2 business days.

What are the turnaround times for print services?
Our printed goods are made-to-order and go into production once your finalised print files are provided. Digital prints are shipped within 5-8 business days. Foil and letterpress prints are shipped within 7-12 business days. Improperly formatted files will delay your timeline, so carefully review our file requirements before submitting your order.

Are you able to accommodate rush orders on print services?
We offer rush orders on digital prints for an additional fee. At this time, rush orders are not available on foil and letterpress print services.

Can you create custom paper colors or sizes?
We are not able to accommodate custom paper-making requests. For custom card sizes, we recommend that you purchase the next size up, and tear it by hand to your preferred dimensions. We would love to hear from you if there is a color or format you'd like to see added to the line, and we will consider it for our future shop developments.

Can I return my goods after I receive them?
We gladly accept returns of unused, undamaged items within 14 days of product delivery. We cannot accept returns on printed goods. Simply send us an email at 'orders@idyllpaper.com' to start your return. We are unable to accept returns that have not been authorized first via email.

How can I see the available colors before ordering?
We have sample kits available for purchase that include our colors, sizes, formats and print services.

How are your cards and envelopes made? 
We've hunted the globe for the talented partners to help bring our pain-stakingly designed papers to life. We are thrilled to collaborate with a family of artisans in India to produce the paper line. All design services take place within our Vancouver studio, and print production services are rendered in Canada and/or the US.

What kind of handmade variations can be expected?
Handmade paper sizes, colors, and textures can vary slightly, and we consider this to be a positive characteristic of our goods. We hope you enjoy the character and beauty of these 'imperfections'. We encourage you to consider this as you plan your projects. If you require help or guidance as you select papers, always feel free to reach out - we are happy to ensure that the items in your order will suit your unique needs.