SHOP ON VACATION

Just a heads up that our shop is on a brief vacation this week! Handmade orders can be expected to ship on 7/13, but feel free to email us if you have any time-sensitive requests! Our wedding collections are unaffected by the shop closure.

No Thanks

Shipping

Idyll happily ships worldwide, and regularly works with couples and customers on every continent. All items ship from our studio in Vancouver's historic Gastown district.

Handmade paper orders take 1-3 business days to leave our studio. If you are working on a tight schedule, feel free to send us an email and we'll be happy to get your order out more quickly!

Additional duties and taxes may be charged by your local customs authorities, and are not included in your order total. We encourage you to research what fees may be in place in your state or country.

Returns

For stock papers, we gladly accept returns of unused, undamaged items within 14 days of product delivery. Kindly note that we do not refund return shipping costs.

Due to the made-to-order nature of custom, designed, or printed goods, we are unable to accept returns or exchanges on these items. Should you have any concerns or questions about your finished pieces, please don't hesitate to contact us via email. We'll do everything possible to make things right.

Design Services & Wedding Goods

How far in advance should I place my order?
The fulfillment process for the majority of our personalized items requires 4-8 weeks, depending on the type of project you select. Some items, such as table numbers or place cards, require only 2-3 weeks for fulfillment. Invitations are traditionally mailed 6-8 weeks prior to your wedding, so we recommend placing an invitation order 12-14 weeks prior to your wedding date. We also encourage you allow extra time whenever possible to allow for the possibility of shipping or customs delays.

 

Can I request samples?
Yes! A selection of samples are available for ordering through the shop. These kits are designed to give a sense of paper, print methods, color, design options and quality.  

 

Are you able to accommodate rush orders?
We are most often able to work within your requested timeline without a rush request, but under some circumstances, rush orders may incur an additional fee. All rush requests are subject to approval and availability. Please note, rush orders are not available for orders that are already in production. Please email us at wed@idyllpaper.com with the details of your request.

 

Can I make changes to my wedding stationery order after it's been placed?
We encourage you to think carefully about your selections before placing your order, as changes after that point may incur additional charges. We also understand that changes may need to be made, and are eager to ensure your stationery is exactly right for your needs. After an order has been placed, change fees may apply to adjustments made to your design, print method and/or paper selections.

 

What kind of papers do you use?
Idyll Paper sources exceptionally high quality paper for all our stationery items. Not all handmade papers are alike. We've obsessed over every detail of our in-house papers, carefully developing the perfect combination of texture, quality and consistency. We've expanded to collaborate with a family-run, century old paper mill. They feature uttery texture, delicate deckled edge, subtle colors, and consistent quality. Idyll handmade papers are available in an assortment of soft, beautiful colors created specifically for our collection. Our luxury cardstock papers are uncoated, with a slight texture that is soft and beautiful to the touch. We encourage you to order a sample pack to touch and experience our range paper selections first-hand.

What printing methods do you use? 
The Idyll Paper wedding collection features a wide range of beautiful print methods, including foil stamping, letterpress, embossing and flat printing. We focus on the highest quality finishes available, bringing our designs to life in rich and vibrant ways. We encourage you to order a sample pack to view the range of print options.

 

What aspects of the stationery can be personalized?
Print methods, paper colors and ink colors can be personalized through our order forms. After placing an order, you will also be asked to provide all wording for your invitations, allowing you to make the content your own. More details about personalization and design options can be found throughout the online galleries.

 

What if I'd like to customize the stationery further?
No problem! There are over 600 possible combinations of features available, including ink colors, paper colors, and print methods, and we are happy to work with you to create something unique based on your desired specifications.

 

Do you contribute stationery for editorials, styled shoots or collaborations?
We love working with fellow creatives and wedding vendors on collaborations. However, we do limit the quantity and frequency of these projects. Please get in touch with studio@idyllpaper.com with the details of your project, including deadlines, other vendors involved and which suites you are interested in, and we'll be in touch with our availability.

 

Are my wedding stationery items eligible for return?
Due to the custom nature of our stationery products, we cannot accept returns. If there has been an error on our part or you have a concern about your finished pieces, please get in touch with wed@idyllpaper.com. We will do everything we can to make it right.

 

What if I need to cancel my wedding stationery order?
Due to the custom nature of our stationery, your order is non-refundable and may not be canceled.

The Handmade Paper Shop & Print Services

How long does it take for my handmade paper order to ship?
Our blank in-stock papers ship within 1-3 business days! Feel free to get in touch if you are on a tight timeline, and we'd be happy to prioritize your shipment.

 

What are the turnaround times for print services?
Our printed goods are made-to-order and go into production once your finalised print files are provided. Digital prints are shipped within 5-8 business days. Foil and letterpress prints are shipped within 7-12 business days. Improperly formatted files will delay your timeline, so carefully review our file requirements before submitting your order.

 

Are you able to accommodate rush orders on print services?
We offer rush orders on digital prints for an additional fee. At this time, rush orders are not available on foil and letterpress print services.

 

Can you create custom paper colors or sizes?
We are not able to accommodate custom paper-making requests. For custom card sizes, we recommend that you purchase the next size up, and simply tear it by hand to your preferred dimensions. We would love to hear from you if there is a color or format you'd like to see added to the line, and we will consider it for our future shop developments.

Can I return my goods after I receive them?
We gladly accept returns of unused, undamaged items within 14 days of product delivery. We cannot accept returns on printed goods. Simply send us an email at 'orders@idyllpaper.com' to start your return. We are unable to accept returns that have not been authorized first via email.

 

How can I see the available colors before ordering?
We have sample kits available for purchase that include our colors, sizes, formats and print services.

 

How are your cards and envelopes made? 
We've hunted the globe for the talented partners to help bring our pain-stakingly designed papers to life. We are thrilled to collaborate with a family of artisans in India to produce the paper line. All design services take place within our Vancouver studio, and print production services are rendered in Canada and/or the US.

 

What kind of handmade variations can be expected?
Handmade paper sizes, colors, and textures can vary slightly, and we consider this to be a positive characteristic of our goods. We hope you enjoy the character and beauty of these 'imperfections'. We encourage you to consider this as you plan your projects. If you require help or guidance as you select papers, always feel free to reach out - we are happy to ensure that the items in your order will suit your unique needs.